Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales.
Signup for freeTrusted by 36,000+ companies
Learn
Do you want to learn new things about text technologies? You’re in the right place!
What is an AI Agent and How Businesses Use Them Today
TL;DR AI agents don’t just answer questions — they act. From processing refunds to resolving tickets, they free teams for complex work. The big question is how quickly you’ll put them to use. *** Picture this: your inbox is overflowing. A hundred support tickets arrived... read more
10 minutes
Sep 1, 2025
What is Customer Service Automation
TL;DR: Customer service automation takes repetitive work off your team’s plate — routing tickets, answering FAQs, resolving tasks — so agents focus on what matters most. The real win? Happier customers, without burning out your team. *** It’s midnight. A customer opens your chat... read more
7 minutes
Aug 29, 2025
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
How to Choose the Right Text Tools for Customer Service Automation
Customer service software is crucial to improve customer experience. Everyone would agree that customers love personalized and immersive experiences while interacting with a brand. They want to feel loved and a major part of the brand. Hence, you need the best customer service... read more
11 minutes
Aug 28, 2025
How to Approach Human Customer Service and Automation
TL;DR Customer service in 2025 isn’t human or automation — it’s both. AI handles the routine, humans bring empathy. Learn the trends, frameworks, and tools like Text App that help support teams scale without losing their personal touch. *** It’s 11:30 PM and your customer wants... read more
9 minutes
Aug 20, 2025
Automating Customer Service Tickets Without Losing the Human Touch
TL;DR Overloaded support teams can’t keep up with ticket queues. Automation sorts, resolves, and routes requests instantly — freeing humans for real problem-solving. Tools like Text App make it seamless, turning ticket chaos into faster service and happier customers. *** Every... read more
5 minutes
Jul 24, 2025
Stay updated
Get monthly insights hand-picked by our editorial team. Act on it.
Success Metrics for Evaluating the Impact of Customer Service Automation
Customer service automation is like having a helpful sidekick for your business. It lets customers tackle their questions without always needing a human touch. Taking humans out of problem-solving sounds odd, but thanks to incredible advancements in software and tech, we can now... read more
8 minutes
Jul 22, 2025
Creating Dynamic Visual Content with Text-to-Video Tools
Our eyes are always wide open. It’s not a clever quip but a fact. Last year’s data shows we watch videos for 17 hours every week! This insatiable appetite for videos is every marketer and content creator’s dream come true — an incredible opportunity that can be capitalized on in... read more
7 minutes
Jun 10, 2025
How Customer Self-Service Portals Make Support Faster
Modern customers are tech-savvy, informed, and self-sufficient. They prefer to find solutions on their own time, using self-service options, before contacting support agents. Therefore, they expect quick and straightforward answers that do not require long phone calls or waiting... read more
9 minutes
Jun 6, 2025
From Text to Voice: Advancements in Text-to-Speech Technology
You're reading this article for one reason. You're curious about the advancements in text-to-speech (TTS) technology. Another reason is that you want to explore ways TTS can upscale your business. Oops! Did I mention two reasons? Well, there you have it! In any case,... read more
8 minutes
Jun 3, 2025
Domain-Specific Text Clustering: Challenges and Solutions
In the realms of data science and machine learning, the technique of text clustering has become indispensable. What is its purpose, and why is it especially crucial in specific fields? This article explores the application of text clustering, examining its fundamental uses, its... read more
13 minutes
May 20, 2025
The Role of Text Recognition in Modern Applications
For centuries, society relied almost exclusively on paper for its record-keeping needs. Then, computers came along and changed how we store information, making it much easier to access. Digitization meant that even an obscure bit of trivia from an out-of-print encyclopedia was... read more
8 minutes
Feb 1, 2025
The State of Text Analytics: An Industry Report
The text analytics industry is experiencing explosive growth, fueled by the ever-increasing volume of textual data generated and the growing need to extract valuable insights. This report digs into the current market size and analyzes historical data and industry trends. Keep... read more
11 minutes
May 31, 2024
All You Need to Know about Text-Based Recommendations for Social Media
Social media is a window to the rest of the world. Every day, billions of people log in to Instagram, Facebook, TikTok, and other social media platforms to consume news, be entertained, and connect with their friends, colleagues, and relatives. Their experiences on these... read more
9 minutes
May 21, 2024
All You Need to Know about Text-Based Recommendation Methods
In every line of business, anticipating customers' needs puts you in a position to serve them better. The goal of every customer experience and point of interaction should always be to exceed their expectations and encourage them to explore more items to purchase. The tricky... read more
10 minutes
May 6, 2024