Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales.
Signup for freeTrusted by 36,000+ companies
Grow
Selling grows your business, but so do a lot of other improvements. In Grow we tell you about anything and everything that could help you do business better: management, psychology, productivity, growth hacks… Whatever gives you a clear path to success.
Best AI Sales Software for 2025 That Helps You Sell
TL;DR Sales leaders can’t afford more tools that add noise. This guide shows the best AI sales software for 2025, when each fits, and why Text App stands out — AI agents that actually do the work. *** The pressure on sales teams is relentless: more deals, fewer resources, higher... read more
11 minutes
Aug 29, 2025
The 15 Best Intercom Alternatives for 2025
TL;DR: Intercom is powerful but pricey. From AI-first tools like Text App to budget-friendly helpdesks like Tidio, there are 15 strong alternatives in 2025. The right choice depends on your scale, budget, and how much you want AI to do for you. *** If you’re rethinking Intercom,... read more
11 minutes
Aug 29, 2025
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
Best AI Marketing Automation Tools for 2025
TL;DR: AI marketing automation in 2025 isn’t about the “best” tool — it’s about fit. From Text App’s AI agents to HubSpot, Salesforce, and Klaviyo, the right choice depends on your team’s size, channels, and goals. *** Marketers don’t need more dashboards — they need results. The... read more
12 minutes
Aug 28, 2025
Top 5 Zendesk Alternatives in 2025
TL;DR Zendesk is still the benchmark, but newer AI-first tools are pulling ahead. Text App leads with automation at the core, Intercom focuses on engagement, Freshdesk wins on affordability, Kustomer on personalization, and Tidio on SMB simplicity. The choice comes down to scale,... read more
13 minutes
Aug 28, 2025
Sentiment Analysis for Customer Experience Management
Sentiment analysis plays a crucial role in customer experience management (CEM). Using advanced natural language processing (NLP) techniques, businesses can evaluate the emotional tone and intent expressed in online mentions of their brand, product, or service. This analysis... read more
10 minutes
Feb 9, 2024
Stay updated
Get monthly insights hand-picked by our editorial team. Act on it.
How to Optimize Document Organization with Information Retrieval
For information to bring value to your business, it needs to be available to the right people at the right time. When customers have questions about your services, they should be able to find answers easily through your company. When employees have to access important documents... read more
9 minutes
Jan 31, 2024
Business Insights on Democratizing Text Analytics from Unstructured Data
Introduction The need to democratize data cannot be overemphasized. Both big and small businesses need to maximize data for its numerous benefits. From marketing campaigns to gaining a competitive advantage, a data-driven business is always ahead of other brands. However, not all... read more
8 minutes
Jan 15, 2024
Unlocking Customer Insights: Leveraging Data for Personalized Experiences
Customer-centricity is not just a slogan that gives the illusion you care about customer service. It is a mindset that should be nurtured and communicated throughout an organization. It requires a deliberate effort to prioritize the customer in every decision and action. Without... read more
8 minutes
Jan 2, 2024
Customer Feedback: Turning Textual Data into Actionable Insights
Customer feedback, particularly raw text, holds much information that can be turned into actionable insights. This guide explores turning textual data from customer feedback into meaningful and practical actions for improving products, services, and overall customer experience.... read more
7 minutes
Dec 27, 2023
The Importance of Sentiment Analysis in Understanding Customer Feedback
Sentiment analysis, or opinion mining, uses natural language processing (NLP) and machine learning (ML) to determine the emotional tone behind online conversations. This is helpful for customer feedback. Depending on the amount of data to be analyzed and the required level of... read more
8 minutes
Dec 20, 2023
Product Development and Innovation
In the dynamic world of digital product innovation, businesses are constantly grappling with the challenge of aligning their new product development with ever-evolving customer needs. The digital landscape is rife with obstacles, from understanding the intricacies of the product... read more
Integrating Conversational Agents with Text Clustering: Developments and Practical Uses
The union of chatbots and text clustering technology is shaping the future of business data management. Together, they're redefining how companies handle vast textual data, leading to enhanced user engagement and operational innovation. This article explores the merger of... read more
Human-Automation Collaboration in Customer Support: Harnessing the Power of Both Worlds
Our world is at a point where innovation reshapes industries overnight, and businesses are constantly seeking the next frontier in customer support. With advancements in artificial intelligence, machine learning, and robotics, the allure of automation is undeniable. Yet, the... read more
How to Use Sentiment Analysis to Boost Your Customer Satisfaction Score
In an age where customer experience (cx) reigns supreme, businesses are continually seeking ways to understand and improve the satisfaction of their valued patrons. Enter sentiment analysis, a powerful tool that unlocks the hidden emotions behind customer feedback. This article... read more