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Learn how to optimize your operations with text. We cover everything from API integrations to machine learning and sentiment analysis.
The beginning of October marks a special time in the calendar for every customer service agent — Customer Service Week. Since 1992, when the U.S. Congress proclaimed it as a national event, it’s been celebrated worldwide to show appreciation for people who serve customers.... read more
9 minutes
Feb 12, 2025
When you run an ecommerce store, you quickly learn that some customers don’t know what they want to buy until you show it to them. Think of a confused shopper in a hardware store, unsure what type of drill they need to fix a broken cabinet at home. This customer will need expert... read more
9 minutes
May 14, 2024
If Coleridge wrote “The Rime of the Ancient Mariner” in this century, he would have probably replaced water in “...water, water everywhere” with data. It’s true, data is everywhere. But both you and I know the truth: Even when we’re drowning in data, most of it is unusable... read more
9 minutes
Mar 29, 2024
Customer service is the single most important element of your company’s public perception. You can boast the best product in the market and lightning-fast delivery times, but if customers are unhappy after interacting with your company, then it’s all for nothing. That’s why... read more
9 minutes
Feb 13, 2024
Imagine a world without words for a second. Okay, make it three seconds so your imagination is stretched. Imagine the impossibilities in that scenario, and you'll agree that words are as powerful as they're remarkable. They are the very fabric of language that gets... read more
8 minutes
Dec 13, 2023
Customers are constantly communicating. Whether it's a 5-star review about a recently purchased product or the harvested text from a customer support call, there is now a sea of data points, allowing businesses to better understand their customer base. But how exactly are... read more
10 minutes
Dec 5, 2023
Understanding customer feedback is crucial in the digital business environment, especially for e-commerce platforms. However, this feedback's vast and unstructured nature poses a significant challenge. Text clustering, a sophisticated data analysis technique, is crucial in... read more
The state of affairs of customer service is undergoing a seismic shift. With technology at the helm, businesses are exploring new frontiers, ensuring they meet and exceed customer expectations. Grow sales with ChatBot Optimize your sales process. Leverage customer experience for... read more
When we talk about self-service portals, we're diving into a world where convenience meets technology. Imagine a place where your customers can find answers, solve problems, and make decisions without needing to pick up the phone or wait in a queue. That's the essence... read more
In the vast expanse of digital content, opinions are expressed in various forms and on countless topics. Understanding these sentiments can be invaluable for businesses, researchers, and policymakers alike for market research, product improvement and much more. This is where... read more
Imagine you're running an e-commerce store. It's midnight, and a customer from the other side of the globe is trying to place an order but encounters a payment issue. In the pre-automated support era, they would have had to wait for business hours for a response. Now,... read more
In the competitive landscape of e-commerce and SaaS, excellence in service delivery is paramount. This is where KPI automation's strategic and careful implementation becomes a game-changer. KPI automation integrates technology to systematically track and analyze the most... read more
Chatbots have revolutionized the way businesses interact with their customers. They're no longer just optional digital tools but essential for providing outstanding user experiences. So, how do you design a chatbot that doesn't just chat but truly connects? Role of... read more
Ever felt like your favorite online platform just 'gets' you? That uncanny knack Spotify has for introducing you to your next favourite song, or how Netflix seems to know the exact series you'd binge-watch next? It's not serendipity; it's sophisticated... read more
Understanding and interpreting sentiment across linguistic boundaries is a pivotal aspect of communication and decision-making. Multilingual sentiment analysis (MSA), the art of deciphering emotions and opinions expressed in diverse languages, has emerged as a dynamic field at... read more
