LiveChat helps you delight your customers and fuels your sales.

Automate

Learn how to optimize your operations with text. We cover everything from API integrations to machine learning and sentiment analysis.

Best AI Sales Software for 2025 That Helps You Sell

TL;DR Sales leaders can’t afford more tools that add noise. This guide shows the best AI sales software for 2025, when each fits, and why Text App stands out — AI agents that actually do the work. *** The pressure on sales teams is relentless: more deals, fewer resources, higher... read more

Contributing Author
11 minutes
Aug 29, 2025

The 15 Best Intercom Alternatives for 2025

TL;DR: Intercom is powerful but pricey. From AI-first tools like Text App to budget-friendly helpdesks like Tidio, there are 15 strong alternatives in 2025. The right choice depends on your scale, budget, and how much you want AI to do for you. *** If you’re rethinking Intercom,... read more

Contributing Author
11 minutes
Aug 29, 2025

Connect with customers

LiveChat is a complete customer service platform that delights your customers and fuels your sales

What is Customer Service Automation

TL;DR: Customer service automation takes repetitive work off your team’s plate — routing tickets, answering FAQs, resolving tasks — so agents focus on what matters most. The real win? Happier customers, without burning out your team. *** It’s midnight. A customer opens your chat... read more

Contributing Author
7 minutes
Aug 29, 2025

Best AI Agent Platforms for 2025 (Hands-On Guide)

TL;DR: Support teams can’t hire their way out of rising demand. AI agents are the next step beyond chatbots — resolving issues, scaling 24/7, and freeing humans for complex work. The question is which platform fits your team best. *** Managing customer service in 2025 is harder... read more

Contributing Author
12 minutes
Aug 28, 2025

Best AI Marketing Automation Tools for 2025

TL;DR: AI marketing automation in 2025 isn’t about the “best” tool — it’s about fit. From Text App’s AI agents to HubSpot, Salesforce, and Klaviyo, the right choice depends on your team’s size, channels, and goals. *** Marketers don’t need more dashboards — they need results. The... read more

Contributing Author
12 minutes
Aug 28, 2025

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How to Choose the Right Text Tools for Customer Service Automation

Customer service software is crucial to improve customer experience. Everyone would agree that customers love personalized and immersive experiences while interacting with a brand. They want to feel loved and a major part of the brand. Hence, you need the best customer service... read more

Contributing Author
11 minutes
Aug 28, 2025

Top 5 Zendesk Alternatives in 2025

TL;DR Zendesk is still the benchmark, but newer AI-first tools are pulling ahead. Text App leads with automation at the core, Intercom focuses on engagement, Freshdesk wins on affordability, Kustomer on personalization, and Tidio on SMB simplicity. The choice comes down to scale,... read more

Contributing Author
13 minutes
Aug 28, 2025

AI in Customer Service: What’s Changing and Why It Matters

TL;DR AI in customer service has moved beyond chatbots. Today’s AI agents resolve issues, not just answer questions. The result: faster support, less burnout, happier customers. The real question is — are you ready to trust them? *** It usually happens at the worst moment. A... read more

Contributing Author
12 minutes
Aug 27, 2025

Best AI Customer Service Software (2025 Comparison Guide)

TL;DR: Customer expectations keep rising while teams hit their limits. We compared 10 AI customer service platforms to help you cut through the noise — and found which ones actually make support faster, not harder. *** Every support leader I talk to says the same thing: the inbox... read more

Contributing Author
13 minutes
Aug 27, 2025

Text Intelligence is Redefining AI Customer Service in 2025

TL;DR Chatbots promised quick answers but rarely delivered. Text Intelligence goes further — AI trained on your own data that doesn’t just talk, it gets work done. Curious what that looks like in practice? *** Not long ago, every support team I talked to was excited about... read more

Contributing Author
11 minutes
Aug 27, 2025

How to Approach Human Customer Service and Automation

TL;DR Customer service in 2025 isn’t human or automation — it’s both. AI handles the routine, humans bring empathy. Learn the trends, frameworks, and tools like Text App that help support teams scale without losing their personal touch. *** It’s 11:30 PM and your customer wants... read more

Contributing Author
9 minutes
Aug 20, 2025

Automating Customer Service Tickets Without Losing the Human Touch

TL;DR Overloaded support teams can’t keep up with ticket queues. Automation sorts, resolves, and routes requests instantly — freeing humans for real problem-solving. Tools like Text App make it seamless, turning ticket chaos into faster service and happier customers. *** Every... read more

Contributing Author
5 minutes
Jul 24, 2025

Creating Dynamic Visual Content with Text-to-Video Tools

Our eyes are always wide open. It’s not a clever quip but a fact. Last year’s data shows we watch videos for 17 hours every week! This insatiable appetite for videos is every marketer and content creator’s dream come true — an incredible opportunity that can be capitalized on in... read more

Contributing Author
7 minutes
Jun 10, 2025

How Customer Self-Service Portals Make Support Faster

Modern customers are tech-savvy, informed, and self-sufficient. They prefer to find solutions on their own time, using self-service options, before contacting support agents. Therefore, they expect quick and straightforward answers that do not require long phone calls or waiting... read more

Contributing Author
9 minutes
Jun 6, 2025